WalChat Privacy Policy
Last updated: April 13, 2026
This Privacy Policy describes how WalChat ("we", "us", "our") collects, uses, and protects your information when you use our mobile app and website.
1. Information We Collect
Information You Provide
- Account information: phone number, email, name, and profile picture
- Profile details: bio, username, status
- Content you create: messages, photos, videos, voice notes, status updates, marketplace listings
- Payment information: processed securely by third-party providers (Stripe, PayPal, MonCash, NatCash, WalCash). We do not store your card details.
Automatically Collected Information
- Device information: device model, OS version, language, timezone
- Usage data: feature usage, crash reports, performance metrics
- FCM push token: to deliver push notifications
- IP address and approximate location: for security and analytics
With Your Permission
- Camera and microphone (for calls, messages)
- Photo library (to share media)
- Precise location (when you share it in chat)
- Contacts (for friend suggestions — processed on-device, not uploaded)
2. How We Use Your Information
- Deliver messages and calls between you and other users
- Verify your account and prevent fraud
- Send you push notifications for new messages, calls, and gifts
- Provide customer support
- Improve our services and fix bugs
- Process marketplace transactions and wallet payments
- Comply with legal obligations
3. End-to-End Encryption
One-on-one messages and group messages in WalChat are protected by end-to-end encryption (E2E). Your messages are encrypted on your device before being sent and can only be decrypted by the intended recipients. We cannot read your encrypted messages.
4. How We Share Your Information
We do not sell your personal information. We share data only in these cases:
- With other users: your profile info and messages you choose to send
- Service providers: cloud hosting (AWS/DigitalOcean), push notifications (Firebase FCM), payment processors (Stripe, PayPal, MonCash, NatCash, WalCash), analytics
- Legal requirements: if required by law or to protect user safety
- Business transfers: in case of merger, acquisition, or asset sale
5. Your Rights
- Access: view your data in the app (Settings → Account)
- Update: edit your profile and settings anytime
- Delete: delete your account via Settings → Account → Delete Account. This will permanently remove your profile, messages (from our servers), and data.
- Export: request a copy of your data by emailing support@walchat.net
- Opt out: disable notifications, location sharing, contact upload at any time
6. Data Retention
We keep your account data as long as your account is active. Messages are stored on our servers until delivered and for a short period for sync (typically 30 days). Deleted accounts are removed within 30 days.
7. Children
WalChat is not intended for users under 13 years old. We do not knowingly collect information from children under 13.
8. Security
We use industry-standard security measures including TLS for data in transit, end-to-end encryption for messages, encrypted storage for sensitive data, and regular security audits. No system is perfectly secure — if you believe your account has been compromised, contact us immediately.
9. International Transfers
Your data may be processed in servers located in the United States, Europe, or other regions where our infrastructure providers operate. By using WalChat, you consent to these transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be notified through the app or by email. Continued use of WalChat after changes means you accept the updated policy.
11. Contact Us
For privacy questions, data requests, or concerns: